Tenant FAQs

Answers to your common questions

Can you hold a place before I apply?
We can only hold a property with an approved application and a reservation deposit equal to one month’s rent.

Do I pay first month’s rent and last month’s rent with my security deposit?
At move-in, the first month’s rent and security deposit (usually equal to one month’s rent) is due. Security deposits cannot be used for the last month’s rent. Reservation deposits paid are applied to the amount due at move-in.

How do I pay rent?
Tenants have a variety of ways available to them to pay their rent. The preferred method is by ACH through the Tenant Portal. We also accept check, money order, cashier’s check. Tenants may also pay with cash through Pay Near Me offered at 7-Eleven, ACE Cash Express, and Family Dollar locations.

How old do you have to be to apply?
You must be 18 years old or older to apply for one of our rental properties.

I want to get a pet. What do I do?
Not all of our properties allow for pets, so before you get one, please get approval from management. Once approved, there is a non-refundable pet fee due of $150 per pet. Pet rent in the amount of $20 per pet, pet month is due at the same time as your regular monthly rent. The fee for an unauthorized pet is $300 for each pet (which does not automatically grant approval for the pet to stay).

I want to move out, but my roommate wants to stay. What do I do?
The remaining roommates must qualify to rent the property on their own before management will agree to release you from the lease. The remaining roommates must also agree in writing to release you from the lease. As the tenant leaving, you must agree in writing to relinquish any rights to the security deposit that remains with the property.  If all of these requirements cannot be met, you will remain responsible for the lease (money owed and condition of the property).

Is the deposit refundable?
Reservation deposits are not refundable. Security deposits are refundable provided you fulfilled the terms of your lease, paid all money owed, did not damage the property and gave a minimum of 60 days written notice to vacate.

My lease expiration is coming and I want to move out. What do I do?
You are a valued tenant and we hate to lose you, however, if you would like to move-out, please provide us with a minimum of a 60 day notice that you will be vacating. If you would like to discuss alternatives to moving at the end of your lease, please contact your property manager.

Who is responsible for paying for repairs & maintenance requests?
The landlord is responsible for maintaining the building structure and keeping operational systems such as the electric, heating, and plumbing. The landlord is also responsible for repairing any appliances including heating and air conditioning included in the rental unit. A landlord is further responsible for meeting all local ordinances and minimum safety standards. Tenant ‘s may be charged  for repairs as a result of  negligence or misuse.

You have a property I want to rent. How do I apply?
You may apply by visiting our website at www.newhoperealtyga.com, select the property you want to apply for, then select “Apply Online”.

New Hope Realty   |   110 Evans Mill Drive, Suite 102   |   Dallas, Georgia 30157   |   770-635-7560
Copyright © . New Hope Realty. All Rights Reserved. Website design and developed by Property Management Website  |  Sitemap